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IdentityCache folder missing/never created
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Kyle Somers
1
Reputation point
I've performed an install of Microsoft Teams for my organization's non-persistent VDI environment (VMware Horizon and Dynamic Environment Manager) by following the documentation at https://learn.microsoft.com/en-us/microsoftteams/teams-for-vdi.
That document indicates that the %localAppdata%\Microsoft\IdentityCache directory should be made persistent, that directory doesn't exist or is never created in the first place, forcing the end-users to sign in to Teams every time they start a new desktop session.
Fresh Windows 10 and Teams install. Has anyone else experienced this?
EDIT - I should also mention I've tested this in Teams version 1.4 and 1.5. Installing Teams as suggested in the documentation as well as a regular install and the IdentityCache folder isn't created/doesn't exist.
Microsoft Teams Microsoft Teams for business Other
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Kael Yao 37,746 Reputation points Moderator2022-07-29T07:09:56.257+00:00 Hi @Kyle Somers
Would you see a folder named Teams under the path C:\Users\username\AppData\Local\Microsoft?
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Kyle Somers 1 Reputation point
2022-07-29T16:21:53.94+00:00 No. There is no "Teams" folder found in that location.
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Kael Yao 37,746 Reputation points Moderator
2022-08-02T08:34:01.053+00:00 Please consider also involving VDI admin or support for further troubleshooting on this issue.
For example, run ProcMon to check if Teams is having trouble writing to the cache. -
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Dan P. Forlano 1 Reputation point2022-09-16T11:45:42.627+00:00 I have seen similar issue with missing folder "IdentityCache" when viewing a VDI desktop where goldenImage had Teams installed with msiexec /i c:\VDI\Teams_windows_x64.msi /l*v ALLUSER=1 ALLUSERS=1 command.
On my laptop, where i have a user based install of Teams i do see the IdentityCache folder. I am assuming that the Teams install to Programfiles folder does not create the IdentityCache folder
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