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call forward not working

IBN 4,511 Reputation points
2022-07-28T15:45:41.523+00:00

Hello

Please i need your help

We have set up a call forward to an external number on a schedule. Calls on a Friday get forwarded on to an external mobile phone.

This routine has a service account assigned and this has a domestic calling plan

It works in the beginning but then fails after a day. Can anyone explain this behaviour?

Microsoft Teams | Microsoft Teams for business | Other
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  1. Kai Yao 37,791 Reputation points Moderator
    2022-07-29T05:33:24.447+00:00

    Hi @IBN

    Please use the self-help diagnostics to run a test: Run Tests: Teams Call Forwarding
    See if it would report any issues.

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