cannot see the recording

Question

Hi, We recently had a teams meeting. When we checked the recording we are only able to listen to the audio and cannot see the screen recording

Answer 1

Hi @UtauyoNASE

In order to record Teams meetings, Microsoft Stream must be enabled for your tenant.

The following prerequisites are required for both the meeting organizer and the person who is initiating the recording:

User has an Office 365 E1, E3, E5, A1, A3, A5, M365 Business, Business Premium or Business Essentials

User has consented to the company guidelines, if set up by the admin

User has sufficient storage in Microsoft Stream for recordings to be saved

User has TeamsMeetingPolicy-AllowCloudRecording setting set to true

User is not an anonymous, Guest, or federated user in the meeting

To enable transcription for a user's meeting, the Teams meeting policy they are assigned to must have -AllowTranscription setting must be set to true.

In Microsoft Teams Admin Center, turn on the Allow recording setting in the meeting policy.

As a supplement, you can also refer to this article to learn more about recording a meeting in Teams:

https://support.office.com/en-us/article/Record-a-meeting-in-Teams-34dfbe7f-b07d-4a27-b4c6-de62f1348c24.

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