Authenticator app lost without backup and no other admin

Question

Hi, I swapped phones and lost the authenticator app for my azure account and there is no backup available. Now I need to get back access to my account. I still have my email and phone connected to my account and could verify my identity if necessary (id-card, payments etc.). What should I do now?

Answer 1

Hi @Jacob ,

You can fill out the Microsoft Account Recovery form to prove that you are the owner of the account. I know it's a somewhat arduous process, but these steps are taken as security measures, and you can recover the account that way. https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If you have other recovery options set up and can access https://myapps.microsoft.com/ , you can re-add the authenticator (and other authentication methods) on that page.

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Answer 2

The last way works for me!
I had to access a school email account, but lost my phone and microsoft authenticator along the way.

Just some extra steps for other students out there;

Access https://myapps.microsoft.com/ page through your laptop and if you can view your apps dashboard there; good for you!

After accessing that, go to your profile on the top right hand side of your monitor.

Click on View Account > Security Info >Add sign-in Method > then select Authenticator App

Then download the app and follow the rest of the steps provide.

Hope this works for you guys! Cheers