Teams quality degraded

Question

Teams quality degraded

IBN 4,476

Hello

Please i need your help on this issue.

Some Users are reporting quality degradation on Team voice and video calls - starting this morning from 11am

JayceYang 1,571 Reputation points Moderator

2022-08-02T07:41:53.533+00:00

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JayceYang 1,571 Reputation points Moderator

2022-08-02T07:41:53.533+00:00

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Answer 1

Dillon Silzer 57,831 Volunteer Moderator

This could be due to network quality. Please check the Teams Admin Center:

1) Open Teams Admin Center > Users > Find the User/Users having issues

2) Click on the Meetings & calls tab

3) Scroll down past "Recent Meetings" and go to Past Meetings as seen below and find the call that was having issues:

4) Check the Audio quality & click on Network to see if there were any issues with the call (with regards to network connection). This will most likely be the reason for quality degradation on Teams voice/video calls.

https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

If this is helpful please mark as correct answer.

JimmyYang-MSFT 58,646 Reputation points Moderator

2022-08-01T05:25:01.07+00:00

Hi @IBN

Agree with @Dillon Silzer suggestion. You'll use per-user Call analytics and Call Quality Dashboard to find and troubleshoot call-quality problems that come up during ongoing operation. This lets you drive performance improvements across your network. Both of these tools are in the Teams admin center.
JimmyYang-MSFT 58,646 Reputation points Moderator

2022-08-06T09:57:39.17+00:00

@IBN

Do you have any further issue on this topic? If the reply is helpful to you, you can try to mark it as a answer to close the thread.

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Teams quality degraded

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