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Hi
I am getting a port requisite error saying that there is no rule for RDP while there is one!
Also, as owner of the another VM3 that was created from a disk snapshot, no RDP prerequisite issues are listed while for a granted user access to the resource, it is giving same above error.
Any suggestions please?
Hi @rainbow_guy
Can you post the screenshot of the error here?
Hi @rainbow_guy
You are trying to use JIT to connect to the VM, and to connect you need to select a "request" before trying to connect
reference:
Get in touch if you need more help with this issue.
--please don't forget to "[Accept the answer]" if the reply is helpful--
@rainbow_guy
When you request the request, the rule will change from Deny to Allow
@rainbow_guy
If you're trying a direct RDP connection, you'll need to get the VM's public IP and connect and remove the JIT configuration (or change it to allow)
The JIT rule has priority 100 and is denying, so any rule after it will have no effect.
Get in touch if you need more help with this issue.
--please don't forget to "[Accept the answer]" if the reply is helpful--
@rainbow_guy
Just checking if there's any progress or updates?
Please "[Accept the answer]" if the information helped you. This will help us and others in the community as well.
@Jackson Martins Thanks for all the precision.
Yes, I know we need to request JIT but for my other VM, this error does not show up even before requesting JIT. It gives 3 green ticks
Also, I am able to login the faulty VM properly after requesting JIT but it disconnects often so I was thinking maybe that error is causing the issue?
JIT has a usage time; then it closes the port automatically; that must be the cause of disconnect
And you won't be able to connect if the JIT rule is like deny
In this gif, you can see the time range to keep ports open with JIT.
--please don't forget to "[Accept the answer]" if the reply is helpful--
@Jackson Martins I increased the time frame but that does not seem to be the issue as it was already 3hrs
I think the issue is that the VM is out of disk space! I increased it from 128-256GB and on portal everything is fine but is still 128GB in VM?
Hi @rainbow_guy
Was I able to help you with these problems? Do you have any updates on this issue?
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Sorry for late reply!
User is going to test it tomorrow but I did manage to increase the disk size as per your advice, thanks!
Will update the blog as soon as they tested it.
great! don't forget to let me know if it worked and accept the answer
@Jackson Martins
Increased the JIT time access + resized VM disk size worked. Thanks.
Not sure how to mark the answer. Maybe you can do it at your end.
Hi @rainbow_guy
I can't mark it as answered, you need to click the green "accept answer" button under my main answer above.
