RDS license problem

Question

Hi I have a problem with my microsoft server 2019
A problem with Remote Desktop Services occurred while the server was operating disconnected. I dealt with this problem by reinstalling the RDS service, but after a while a problem with the RDS service license popped up when all cal licenses are activated, but if the server does not use them or does not have access to them

Error: Remote desktop license problem.
There is a problem with your Remote Desktop license and your session will be disconnected in 60 minutes. Please contact your system administrator to fix this problem

Answer 1

Hi,

According to your error message, the RDS CAL was not successfully issued to the remote user or client machine.

Since all cal licenses are activated, you should check if you have correctly configured the license server and the license type in your RDS environment.

If you only have one RD session host, you can use group policy to configure the licensing on this RDS server.

Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Licensing
Use the specified Remote Desktop license servers - input the license server IP or FQDN
Set the Remote Desktop licensing mode - Per user or Per device

If you have RD connection brokers in your RDS environment, you can configure the RD licensing on the broker server.

If the issue persists after license server and license type was configured, please follow the troubleshooting steps in below article:
https://learn.microsoft.com/en-us/troubleshoot/windows-server/remote/cannot-connect-rds-no-license-server

Hope above information could help you.

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