Outlook 365 - Notifications not working after upgrading Win10 to Win11

Question

Hi all,

I have a user that is experiencing issue with outlook Notifications after upgrade from Win10 to Win11

The user is not receiving Outlook notification at all, which is quite annoying. I've checked the below:

• right click on Outlook icon in systray and confirmed that "Show New Mail Desktop Agent Alert" is enabled
• Windows -> Settings -> Notifications are "ON" and also Outlook are "ON"
• Focus Assistant is "OFF"
• I've re-installed Office 365 to the newest version
• Confirmed that Windows updates and Outlook updates are up to date

Any idea how this could be fixed?

Answer 1

Hi @michal ,

Welcome to our forum!

According to my search, it is recommended you refer to this link to troubleshoot.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Besides, try to re-create a new profile and re-add your account to see if it makes difference:
Go to Control Panel > Mail > Show Profiles > Add, then re-add your account.

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Answer 2

hi all... thanks for your tips.

@Faery Fu-MSFT - nothing that I've tried to fix helped (even quick repair or online repair failed to fix that issue). So I recreated email profile (Control Panels -> mail) and notification start working againwith that profile.... ;)

Answer 3

Check out the steps in this video. You may have already tried some of the steps; however, watch it to the end. It has you verify that Do not disturb is off, and there is more than one place to enable desktop alert.

https://www.youtube.com/watch?v=aX4YjJSaNtk

Answer 4

yea.... saw that already and checked that all are configured properly as per the video.... However, notifications are not working :/

Answer 5

Hi Michalkedhlow-0698,

Thank you for reaching out to us today. I’m Kevin and I’m happy to to help you out with your question today.

There are a couple of other things we can try in this situation:

You can try repairing Office from the Windows settings menu.

Step 1: Press Windows + I key, and open Windows settings.
Step 2: Go to the Apps menu and select Apps & features.
Step 3: Scroll down to Microsoft 365 and click on the three-dot menu beside it.
Step 4: Go to Modify and select Quick Repair from the following menu.
Step 5: Let Windows repair the Office app and try opening the Outlook app again.

You can also reset the Office app. Note: this will delete all the app data and you will have to set up email accounts again in the Outlook app.

Step 1: Launch Windows Settings and go to the Apps menu.
Step 2: Select Apps & features.
Step 3: Scroll down to Microsoft Office and click on the three-dot menu beside the app name.
Step 4: Click on Advanced options.
Step 5: Select the Reset button from the following menu.

Is Windows 11 fully up to date?

I hope this information is helpful. If you have any further questions or need additional assistance, please reach back out and I will be more than happy to assist you.