Lost Subscription Admin Access

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Lost Subscription Admin Access

Lance Safford 1

The company I work for has an Azure subcription that was handed to us by a contractor a couple of years ago.
Something went wrong in that transfer or after, so now we have no access to that subscription, but the bills are coming to my credit card.
The only information that I have on the subscription is the invoices that get sent to me every month.

Now, the company wants to shut down this subscription, but I'm at a loss to how to do that.

How would I go about getting a support ticket into the Microsoft's system to get some help?

Thanks in advance for your help.

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Answer 1

Dillon Silzer 60,931

Hi @Lance Safford

Please raise a ticket at https://azure.microsoft.com/en-us/support/create-ticket/ and explain your situation.

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If this is helpful please mark as correct answer.

Lance Safford 1 Reputation point

2022-08-01T20:13:37.38+00:00

I've tried to do that but one of the first and required questions is the subscription number. I don't have that value, so I can't create a ticket from that form.

Thanks for the reply though.
Sadiqh Ahmed 49,571 Reputation points Microsoft External Staff Moderator

2022-08-02T10:24:14.687+00:00

Invoice should've subscription number or email of azure account owner.
Lance Safford 1 Reputation point

2022-08-02T14:22:18.14+00:00

It doesn't actually. All I have is the pdf that gets emailed to me.
In it there is a link for more information, but when I click it, the browser window opens to Microsoft 365 Admin Center. But the resulting page just tells me that I don't have permission to view or manage anything.

There is no other information.

Thanks for helping.

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