cscript ospp.vbs /dstatus /unpkey

Question

A customer is unable to activate their Microsoft 365 Enterprise Application suite after they downloaded it on a new PC with Windows 11 version 21H2. They didn't have activation issues on their previous PC and they removed the activation from their login portal. A Senior technician told me to have the customer clear their Microsoft 365 credentials and run the cscript "ospp.vbs", "/dstatus" and "/unpkey" on the affected machine. Why would I do this?

Answer 1

Hi @Tico Reeves

They most likely told you to do this to clear all product key information on the affected machine (as seen in the screenshot below). Once the product key information is removed, the thought process may be that there will be no further activation issues going forward.

Cited from https://learn.microsoft.com/en-us/deployoffice/vlactivation/tools-to-manage-volume-activation-of-office

More information on how to use /dstatus and /unpkey found at https://gist.github.com/giordanocardillo/c3209cb215226d47322d98499c7a1df7

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