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cscript ospp.vbs /dstatus /unpkey

Tico Reeves 66 Reputation points
2022-08-01T23:54:17.91+00:00

A customer is unable to activate their Microsoft 365 Enterprise Application suite after they downloaded it on a new PC with Windows 11 version 21H2. They didn't have activation issues on their previous PC and they removed the activation from their login portal. A Senior technician told me to have the customer clear their Microsoft 365 credentials and run the cscript "ospp.vbs", "/dstatus" and "/unpkey" on the affected machine. Why would I do this?

Windows 365 Enterprise
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,145 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,590 questions
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  1. Dillon Silzer 57,401 Reputation points
    2022-08-02T01:39:17.34+00:00

    Hi @Tico Reeves

    They most likely told you to do this to clear all product key information on the affected machine (as seen in the screenshot below). Once the product key information is removed, the thought process may be that there will be no further activation issues going forward.

    226850-image.png

    Cited from https://learn.microsoft.com/en-us/deployoffice/vlactivation/tools-to-manage-volume-activation-of-office

    More information on how to use /dstatus and /unpkey found at https://gist.github.com/giordanocardillo/c3209cb215226d47322d98499c7a1df7

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    If this is helpful please mark as correct answer.

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