Unable to access files shared in Teams chat

IniobongNkanga-8038 611

Hello

I have a colleague who reported this issue to us.

One of the user is unable to access files shared in Teams chat even the permission already been granted.

Always prompted out to request for permission even the permission has been granted to this user.

It is not for only file shared by specific users. It occurs to all of the users shared to him and he is unable to open and view the file.

Phil 0 Reputation points

2024-09-11T08:28:41.6633333+00:00

Is it possible this user was re-created? Issue sounds similar and the fix presented by IniobongNkanga-8038 in the comments (oh that's you OP), sounds like what one would do via this help article:

https://learn.microsoft.com/en-us/sharepoint/remove-users#site-by-site-in-sharepoint

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sharing-and-permissions/fix-site-user-id-mismatch

In essence the sharepoint ID of the affected user got messed up behind the scenes somehow.

"This issue most frequently occurs when a user is deleted and the account is then re-created with the same user name"

2 answers

Yi Lu_MSFT 17,481 Reputation points

2022-08-04T07:26:19.057+00:00

Dear @IniobongNkanga-8038
Hope you to have a good day.

Due to this issue is for a specific user, it is recommended that you could try to clear the Teams cache on the local machine. You could also change a device to see whether he could access the files from SharePoint location and teams.microsoft.com without any issue. If so it was specifically an issue with the Teams client app on the desktop. Below is a resolution for you to refer to:

1.Close and sign out of Teams
2.Browse to %appdata%\Microsoft\teams
3.Delete the content in the following folders but be sure to keep the folders:

Microsoft\teams\application cache\cache
Microsoft\teams\blob_storage
Microsoft\teams\databases
Microsoft\teams\GPUcache
Microsoft\teams\IndexedDB
Microsoft\teams\Local Storage
Microsoft\teams\tmp

If you have any questions or concerns, please feel free to contact me.

Yours faithfully,
Yi Lu

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1 person found this answer helpful.
IniobongNkanga-8038 611 Reputation points

2022-08-08T09:04:58.223+00:00

. I have cleared Teams cache based on the steps given. But the issue remains. Do you have any other suggestion

IniobongNkanga-8038 611 Reputation points

2022-08-08T17:19:27.927+00:00

Previously all users that need to share any documents to the user need to go to this settings and delete him on from Site Collection because the Job Title is still appear the old Job Title which is “Trainee, IT”.

Once deleted and re-share again, the job title will reflect the latest one and no more issue encountered.

The solution is workable. However, everyone need to do the same steps to delete from One Drive Settings. May I know is there any permanent solutions to be configure on the user's account itself?

Yi Lu_MSFT 17,481 Reputation points

2022-08-22T08:14:40.497+00:00

Hi @IniobongNkanga-8038
This issue is weird and I could not reproduce it on my account. It seems that there is something wrong with the specific account, if it is possible, it is recommended that you could try to delete and restore the account to see whether this issue happens.

Ahmad Zia Momand 1 Reputation point

2022-12-19T15:07:43.183+00:00

Hello @IniobongNkanga-8038

We have encountered the same issue with one of our users. Did you find the resolution for this weird issue ?

Thank you !

nandini dodiya 0 Reputation points

2023-09-15T12:44:05.22+00:00

Have you got any solution?
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Phil 0 Reputation points

2024-09-11T08:31:00.25+00:00

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Unable to access files shared in Teams chat

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