This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Hi Everyone,
We have a Windows Server 2008 R2 living in a HP ProLiant DL380 Gen9 server.
Before, for whatever reason, if we did a soft restart in Windows Server 2008 R2, sometimes, the OS would load fine and sometimes, it wouldn't load at all.
Now, Windows Server 2008 R2 does not load at all.
Is there a way to access the RAID drives, as we just need the data off of it?
We tried to use a bootable Windows Server 2008 R2 USB in hopes of doing an OS repair; however, the HP server is will not boot from the USB, even after confirming the BIOS settings was set to UEFI and even booting from this particular USB.
Any help is very much appreciated.
Thank you very much,
Sonny
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Boot the install media, then at the prompt choose Repair Your Computer, then at Choose Recovery Tool select Command prompt, then copy the needed files off. (note at some point you may need to supply the correct disk controller driver)
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi DSPatrick,
At the moment, HP Support mentioned that since the server has a NAND failure, it could be the reason why the OS doesn't boot up, so we're going to try to connect one of the HDD's as an external drive to pull data off of it.
In this case, I'm sure your suggestion would have worked, as I was trying to get the server to boot up a Windows installer via USB.
Thank you very much,
Sonny
Sounds like some sort of hardware failure. The vendor (HP) will be your best resouce troubleshooting problems with the hardware.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi DSPatrick,
Thank you very much. Funny thing is HP Support referred me to Microsoft. :) Haha.
I did run a hardware test in the HP server and it reported that all hardware had no issues (RAID HDD's, LAN, CPU, RAM, etc.).
I am assuming for security purposes, there is no way to access a RAID drives to try to pull data off?
I can access a normal drive by plugging it into a USB adapter; however, not sure about a RAID.
Any help is very much appreciated.
Thank you very much,
Sonny