Can't remove Guest Teams account added by other organization

Question

Can't remove Guest Teams account added by other organization

IBN 4,476

Hello

Please i need your help on this issue.

We have a user that was given access to a Microsoft guest account and we are unable to detach it from his account.

We've tried removing it in Teams and also went into their profile in Office.com and see a "leave" but when we try we get a generic error that "Something went wrong".

The user doesn't remember which client shared the account with him but we have read some articles that they need to remove it from their end to have it detach. Is there a way to force remove it?

Dillon Silzer 57,831 Reputation points Volunteer Moderator

2022-08-05T02:49:55.76+00:00

Have you tried opening up Teams on the web version? Does it appear there?

Did you use the following documentation to try and leave?

https://learn.microsoft.com/en-us/azure/active-directory/external-identities/leave-the-organization#leave-an-organization
IBN 4,476 Reputation points

2022-08-12T18:32:26.58+00:00

See attached: This is the dialogue box that was sent to us after the user tried to remove the guest account. This has been attempted multiple times.

1 answer

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Dillon Silzer 57,831 Reputation points Volunteer Moderator

2022-08-05T02:49:55.76+00:00

Have you tried opening up Teams on the web version? Does it appear there?

Did you use the following documentation to try and leave?

https://learn.microsoft.com/en-us/azure/active-directory/external-identities/leave-the-organization#leave-an-organization
IBN 4,476 Reputation points

2022-08-12T18:32:26.58+00:00

See attached: This is the dialogue box that was sent to us after the user tried to remove the guest account. This has been attempted multiple times.

Answer 1

JimmyYang-MSFT 58,646 Moderator

Hi @IBN

If you want to remove the guest from the team, you could go to manage team - members - click the X on the right side of the user in Teams client.

If the guest should be removed totally from your directory ( not visible to add to other teams or anything) you need to go into Azure Active Directory and remove the guest account. For more details, you could refer to DilloonJS's provided link.

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JimmyYang-MSFT 58,646 Reputation points Moderator

2022-08-08T10:24:58.703+00:00

@IBN

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
IBN 4,476 Reputation points

2022-08-12T18:32:57.477+00:00

See attached: This is the dialogue box that was sent to us after the user tried to remove the guest account. This has been attempted multiple times.
JimmyYang-MSFT 58,646 Reputation points Moderator

2022-08-19T09:38:39.54+00:00

Hi @IBN

I will do some test in our environment and will feedback the result later.
IBN 4,476 Reputation points

2022-08-22T18:22:07.557+00:00

I think there is confusion on how the account is attached.

This is our user but he was given access by another organization of which he no longer has contact with.

We don’t appear to have access to remove the account on our end.
IBN 4,476 Reputation points

2022-09-12T15:48:29.247+00:00

Thank you for your reply.

It appeared to have worked using the web client, but the “Microsoft (Guest)” account is still showing in my Accounts and Orgs in both the desktop client and mobile app.

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Can't remove Guest Teams account added by other organization

1 answer

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