microsoft teams forwarding not working

Question

Hello All,

I have set up an auto attendant for my local volunteer organization. It answers fine, but I cant seem to get the forward to external number working when pushing an option. So I just need help getting this final piece working for my test domain. Id like someone to walk me through it.

Answer 1

Hi @Gurudas

Here is a link about this topic: External phone number transfers - technical details

Refer to the Prerequisites in order to allow auto attendants to transfer calls externally. In addition:

• For a resource account with a Calling Plan license or Operator Connect number, the external transfer phone number must be entered in E.164 format (+[country code][area code][phone number]).
• For a resource account with a Microsoft Teams Phone License and Direct Routing online voice routing policy, the external transfer phone number format is dependant on the Session Border Controller (SBC) settings.

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