Issues with upgrading from windows 10 1909

Question

Hello Everyone,

For a while now we have had a chunk of about 30 assets or so ( Mine included) of Dell assets stuck on 1909. Now that it is no longer supported we would have to rather figure out what's causing the issue or do a fresh image for all of them. They install the packages fine and get to about 86% and then the BSOD comes up with the Generic " System Service Exception".

I have tried many things to pinpoint what the issue could possibly be.

Blue Screen View has provided me these codes but I can not figure out what exactly the issue could be.

SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000c0000005 fffff80165a2a8bc fffff283cbe15520 0000000000000000

Checked some Rollback Logs and got-

	<DriverPackage Inf="oem130.inf" BlockMigration="True" HasSignedBinaries="False"/>   

	<DriverPackage Inf="oem129.inf" BlockMigration="True" HasSignedBinaries="False"/>   

 

This has led to a issue i've seen online before with Microsoft XPS and PDF Drivers which I removed and still failed.

We have tried all different methods from our SCCM deployments, Windows updates, or the Installer Assistant. All get the same error.

If more Information of files is needed I can provide them.

Thanks

Answer 1

1) Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

2) Uninstall Microsoft Sysmon software
https://learn.microsoft.com/en-us/sysinternals/downloads/sysmon

3) Indicate the number of assets with the Sysmon software

4) Attempt an upgrade of this asset after uninstallation of the software and report whether it was successful or failed
If there was any error message or code into this thread post images or share links into this thread

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Answer 2

It's happening due to driver related issues.

Ref:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION