Unable to access AD with active Microsoft 365 Personal subscription.

Question

Unable to access AD with active Microsoft 365 Personal subscription.

Hifall 21

Just got an active Microsoft 365 Personal subscription.

On the home page: https://portal.azure.com/#home, I tried to access the AD by clicking the View button pointing to:
https://portal.azure.com/#view/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/~/Overview

Then it told me "You do not have access". See the screenshot:

What can I do to access that page? I am planning to implement Azure AD SSO into our web app.

JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2022-08-11T21:09:39.067+00:00
@Hifall
Thank you for your post!

Error Message - The logged in user is not authorized to fetch tokens .... because the user account is not a member of tenant '...5f571e91255a'.,

Based off your error can you make sure you're logged in to the Azure Portal with the correct user?

Can you create a Microsoft 365 or domain specific user, and login with that user to see if you can access the Azure Portal?

From the Microsoft 365 Admin Center, under Admin Centers, can you select Azure Active Directory to see if that helps resolve your issue?

I hope this helps!

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Hifall 21 Reputation points

2022-08-12T12:48:45.063+00:00

I navigated to the Microsoft 365 Admin Center link you provided:
https://portal.office.com/adminportal/home#/homepage
then tried to log in with my credentials, but failed:

Here is how I created the account (which I used to try to log in above) a few months ago. I navigated to:
https://azure.microsoft.com/en-us/free/
then followed the instructions to complete the forms to create it. Then I subscribed to Microsoft 365 Personal and the subscription is active. I am able to access my account at: https://account.microsoft.com/

Accepted answer

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Your answer

JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2022-08-11T21:09:39.067+00:00

@Hifall
Thank you for your post!

Error Message - The logged in user is not authorized to fetch tokens .... because the user account is not a member of tenant '...5f571e91255a'.,

Based off your error can you make sure you're logged in to the Azure Portal with the correct user?

Can you create a Microsoft 365 or domain specific user, and login with that user to see if you can access the Azure Portal?

From the Microsoft 365 Admin Center, under Admin Centers, can you select Azure Active Directory to see if that helps resolve your issue?

I hope this helps!

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Hifall 21 Reputation points

2022-08-12T12:48:45.063+00:00

I navigated to the Microsoft 365 Admin Center link you provided:
https://portal.office.com/adminportal/home#/homepage
then tried to log in with my credentials, but failed:

Here is how I created the account (which I used to try to log in above) a few months ago. I navigated to:
https://azure.microsoft.com/en-us/free/
then followed the instructions to complete the forms to create it. Then I subscribed to Microsoft 365 Personal and the subscription is active. I am able to access my account at: https://account.microsoft.com/

Answer 1

JamesTran-MSFT 36,906 Microsoft Employee Moderator

@Hifall
Thank you for your post and I apologize for the delayed response!

From your error message ... isn't in our system. Make sure you type it correctly, and since you've followed the Free Trial instructions previously, can you go through the Free trial verification again, to see if this helps resolve your issue. You should receive a You're not eligible error if you've already signed up for an Azure free trial. However, if you follow the redirection URL to the Pay-As-You-Go instructions, you'll be able to create an Azure AD tenant so your user can login, and if you already have an Azure AD tenant, you'll be able to sign-up for a pay-as-you-go subscription, which should allow you to log in as well.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2022-08-23T18:53:31.073+00:00

@Hifall
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2022-08-24T21:30:45.763+00:00

@Hifall-637
I just wanted to check in and see if you were able to resolve this issue or if you had a chance to review my answer?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Hifall 21 Reputation points

2022-08-25T03:19:52.03+00:00

I followed the Pay-As-You-Go instructions as you mentioned, and it seems that I am able to log in and access the AD options now. Awesome!

Thank you so much for this helpful response!

Answer 2

Cristian SPIRIDON 4,486 Volunteer Moderator

Hi Hifall-6371,

In the top bar there is button - Directories and Subscriptions- where you can select your personal tenant - should look similar to your email.
You have to select it. Afterwards you should have access.

Hope this helps!

Hifall 21 Reputation points

2022-08-08T08:16:04.627+00:00

After I clicked Directories and Subscriptions, it was all empty. See screenshot below.
Cristian SPIRIDON 4,486 Reputation points Volunteer Moderator

2022-08-08T08:35:33.977+00:00

I think you need to create a tenant first:

https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-access-create-new-tenant

You need to create an Azure Active Directory tenant.

Hope this helps!
Cristian SPIRIDON 4,486 Reputation points Volunteer Moderator

2022-08-08T08:36:27.627+00:00

I think you need to create a tenant first:

https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-access-create-new-tenant

You need to create an Azure Active Directory tenant.

Hope this helps!
Hifall 21 Reputation points

2022-08-09T06:06:59.747+00:00

The article you mentioned requires me to to access the Azure Active Directory in the Azure portal, access to which I am denied in the first place.

Still unable to access...
Hifall 21 Reputation points

2022-08-09T06:18:09.337+00:00

Here is the error message when I try to access Active Directory in Azure Portal:

The logged in user is not authorized to fetch tokens for extension 'Microsoft_AAD_IAM' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: 40f1b05a-70ea-48cb-9615-2ed299212500
Correlation ID: d99dc475-afec-4543-8e0e-bff54a2421b6
Timestamp: 2022-08-09 06:11:29Z

Please suggest. I am brand new to this.

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Unable to access AD with active Microsoft 365 Personal subscription.

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