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Experiencing authentication issues as global admin
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
David Ostiguy
1
Reputation point
Hi guys,
I'm getting the following error which I saw there was a couple of thread already existing. The difference here is that I'm the only owner and user of that tenant. So I can't use another account to connect and add the missing role. How can I resolve this?
Experiencing authentication issues
The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: e4d3f246-6fc3-4fe3-95a6-bda42eb8e300
Correlation ID: 223494a2-17f0-40a7-b8ff-cb31eb936d0e
Timestamp: 2022-08-08 15:52:57Z
Microsoft Security Microsoft Entra Microsoft Entra ID
{count} votes
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JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator2022-08-10T17:20:11.593+00:00 @David Ostiguy
Thank you for following up on this and I'm glad that you were able to resolve your issue!If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 94%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lucas Edson 21 Reputation points2022-08-08T16:27:39.75+00:00 -
David Ostiguy 1 Reputation point
2022-08-08T19:51:44.087+00:00 I'm actually already logged in. I'm looking for an app registration I've made 3 months ago and that is working (which means it still exists) but I can't find it anymore. Seems that even though I'm the global administrator, when I click "Azure Active Directory" in the left menu (I'm search for my app so I'm trying different places) I was getting this error.
I eventually went throught more steps of signup (what I did in 3 months ago was the minimum), entered my credit card info...now it seems I'm in a new account so my app is not there either (duh). Seems I'm not even in the same tenant (the uuid changed).
I guess I will have to start from scratch...great. But I think the worst part is what will prevent my app to disappear again...glad I'm only adding an app registration and not all my stuff in Azure.
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Lucas Edson 21 Reputation points
2022-08-08T19:54:38.103+00:00 Well, if it's a different UUID, then no, it's not the same tenant, and that's the reason you can't find the app registration, is it's registered to the original tenant, hasn't really 'disappeared'.
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David Ostiguy 1 Reputation point
2022-08-08T19:57:33.41+00:00 Woh it just appeared. I guess the problem is solved. :-/
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JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator
2022-08-08T23:46:44.957+00:00 @David Ostiguy
Thank you for following up on this and I'm glad that you were able to resolve your issue!If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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