There could be a few reasons why you are unable to find the location for Outlook on their new Windows 11 laptop:
- The file location may have changed: Microsoft may have changed the default file location for Outlook in Windows 11, which could differ from the location in Windows 10.
- Hidden Files and Folders: You may not have enabled the option to show hidden files and folders on your new laptop. By default, Windows hides certain files and folders to prevent accidental deletion, making it difficult for you to locate the "outlook.pst" file.
- User Profile Folder: You may not look in the correct user profile folder. In Windows 11, the user profile folder is usually located in the "C:\Users" folder; however, if you are looking in a different folder, they may not be able to find the file.
- User Permissions: You may not have the necessary permissions to access the Outlook file location, which could be due to a misconfiguration in the user account settings or group policies preventing access.
If the above reason is not sufficient, then you can follow the steps below.
Once you found the "outlook.pst file" on your Windows 10 Laptop, then you can transfer it to the new Windows 11 laptop. This can be done by copying the file to an external storage device such as USB or an external hard drive.
Then you can connect the external storage device to your new Windows 11 laptop and copy the "outlook.pst" file to the appropriate location. Then you need to select the correct folder location on Windows 11 where the "outlook.pst" file needs to be placed.
Once the file has been successfully transferred to the new laptop, you can then open Outlook on the Windows 11 laptop and import the "outlook.pst" file to access all of your existing data.
You can also follow the reference shared by @Andreas Baumgarten.