Microsoft Azure AD sync service didnt start - When starting the service it hangs

Question

Hi,

We have an error re our Azure syncing with AD. Cannot proceed as the sync service is not running.

Every time I go to services and try and run the sync service I get starting and it just hangs like that. Is there a way to get it working?

I ran the Miiserver from C:\programfiles but nothing happened.

Please help?

Answer 1

Hi Rachel,

Please provide more details on this issue, I think this article will provide detail steps to troubleshoot and fix the issue.

https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/directory-sync-stop-register

Also check the event logs for any errors related to the service and Azure Sync.

If this answer helped you please mark it as "Verified" so other users can reference it.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

@Rachel C ,

You will be able to see the error once you tries to start it. Can you start it & check the event viewer logs? Once the service is started, your issue will get resolved.

Also, refer below docs for more details.

directory-sync-stop-register

services-sync-not-start