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Kyocera printer cannot print from Microsoft Word. Pdf conversion Error.

DrugscoutsTech 6 Reputation points
Aug 9, 2022, 10:55 AM

Good day everybody,

I am getting a Pdf conversion error (offending Command: findresource) when printing from microsoft word on one of our pcs.
Our printer is a kyocera ecosys M6535cidn.
Printing works flawlessly on all other pcs, except for this one. Converting a Word document into pdf first and then printing it from a browser also works, only printing a word document directly yields an error.
The PC is running windows 10 pro and is fully updated.

I hope someone else has experienced this before and is able to give me any advice.

Joe

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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2 answers

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  1. Limitless Technology 39,686 Reputation points
    Aug 9, 2022, 2:03 PM

    Hi,

    Please try uninstalling and reinstalling the printer driver using the latest version available. If you roll out the printer using the domain tools, please check that they're working properly.

    I hope this answers your question.

    ---------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept as answer--

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  2. Reza-Ameri 16,996 Reputation points
    Aug 9, 2022, 3:04 PM

    Try run Windows Update and download and install all updates.
    Open start and search for feedback and open the Feedback Hub app and report this issue.


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