How to bug template in Microsoft test Mananger?

Question

In My Organisation, the project uses a bug template and it loads automatically inside the web version Azure DevOps (https://dev.azure.com/) with some prefilled mandatory information while creating a new bug

How this bug template can be automatically loaded inside the client version of the same tool Microsoft test manager? I am using Visual Studio Test Professional 2017 15.9.49...it shows unknown domain account inside bug instead of loading the template. How this can be solved and make my MTM behaves same like webversion?

Answer 1

VS 2017 ended mainstream support in April. It is an old version that doesn't understand the newer Azure DevOps APIs. My first recommendation is to try using VS 2022 to see if it works better. However default rules are odd, especially in Azure DevOps Service, so it may still not work. I know that trying to use AD groups as defaults don't work correctly outside the web apps because of some caching issues. The recommendation is to use Azure DevOps groups. There are likely other issues.

However I don't think you're going to get what you need given this ticket.