Why am I still be charging for a disabled subscription?

Zhilin Lyu 6

Hi there, I wanted to explore Azure so I use this account for testing and connect it to my bank account, around 1 or 2 month ago I don't need to use this account anymore and disabled all subscriptions, but today I found that even I disable the subscription I still be charged for 187.47, can you guys explain why after I disable my subscription long long ago and still be charged? BTW, I tried to un-link this account to my bank account but failed, can you guys explain why? Please help me un-link this azure account with my bank account, I don't need any azure thing in this account and please also help me to see if I can take my money back. Thank you.

SadiqhAhmed-MSFT 41,716 Reputation points Microsoft Employee

2020-09-16T12:53:37.78+00:00

@Zhilin Lyu Sorry for the painful experience and inconvenience this must have caused.
Ideally if subscription is disabled, you will not be billed for it. I think, there must be some issues with the account to which your subscription is linked to. That would require deeper investigation at the account level and I suggest you raise an Azure billing and subscription management support ticket for further assistance on this.

Here is the link https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request OR https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15470&ccsid=636233463407635340 to create support case. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue. Please let me know if there are any challenges in reaching out to billing support.
SadiqhAhmed-MSFT 41,716 Reputation points Microsoft Employee

2020-09-18T07:20:07.07+00:00

@Zhilin Lyu Wanted to know if support team was able to resolve this issue. Please share the update and the status of the issue.

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Why am I still be charging for a disabled subscription?