OneDrive Storage Account in Adobe and DUO MFA (Conditional Access)

Cloud_Geek_82 901 Reputation points
2020-09-15T21:15:42.677+00:00

Hi guys,

I'm trying to add OneDrive storage account in Adobe Acrobat using Office 365 work email address.

20323-onedrive.jpg

20294-onedrive1.jpg

However, when I click Accept I get the following error

20230-image.png

My work email address has to go through DUO MFA verification for the following apps in Conditional Access.
Office 365
Office 365 Exchange Online

Tried to exclude OneDrive but still getting error.
Fiddler revealed this

25082-onedrive4.jpg

If someone knows how to fix it please share he solution

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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3 answers

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  1. Cloud_Geek_82 901 Reputation points
    2020-09-18T05:43:12.003+00:00

    @Saurabh Sharma

    In Azure Active Directory > Enterprise Applications > Adobe Acrobat > Permissions and User Consent tab I can see exactly the same.
    If I expand details I can see:
    Permission type - Delegated. Delegated type means that this application may act on behalf of a user as the user him or herself for this particular permission.
    Permission granted through - User Consent. A permission granted through user consent means a user signed in to this application with his or her organizational credentials and granted it the particular permission.
    Granted by - 1 total user (this is myself)

    If I check Conditional Access fro Adobe Acrobat there no DUO MFA policy applied
    This makes me think when I enter my business email address and password then it is not Adobe that prevents me from adding account but something related to O365 services.
    Should I exclude OneDrive or SharePoint Online?


  2. Cloud_Geek_82 901 Reputation points
    2020-09-23T03:53:56.063+00:00

    @Saurabh Sharma ,

    I've already raised it with them but after some investigation on their side I was advised to contact Adobe.
    I'm not sure if Adobe has anything to do with this issue.


  3. Brian L. Thomas 1 Reputation point
    2021-08-05T11:56:00.957+00:00

    I'm experiencing this same issue. I do not have a solution, and although I'm still looking for one, I do have a work around. In Adobe you can connect to OneDrive if you choose add an account, then choose SharePoint instead of OneDrive. Put in the URL of your OneDrive and it will connect.

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