Identity verification by card

Question

I am 100% sure tha I am providing the information correct but your system showing an error "Check the info you entered. It doesn't match the info for this card." Kindly check what is the issue. Why your system showing this error.

Answer 1

Hi @Kuldeep Singh

From another similar post: https://answers.microsoft.com/en-us/windows/forum/all/error-check-the-info-you-entered-it-doesnt-match/61afc57c-6d83-4c29-b600-2cb7d79921a9 (answered by Prakhar_Khare)

• Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
• If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
• If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
• If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
• The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

You can also try to contact Microsoft Support at https://support.microsoft.com/en-us/contactus/

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It looks like another person on the post figured it out by stating:

Yes i was able to solve the problem if you are living in indian you need to use an international debit card which can be easy acquired from the bank i have a sbi card just go to the bank ask for a international debit card for visa or mastercard Microsoft only accept international debit card no domestic card of india will be accepted and thus i was having the error

(by shovonroy)

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If this is helpful please accept answer.