Azure refund for student

Carl Chen 6 Reputation points
2022-08-11T12:16:13.137+00:00

Hi there! I am a student, who are going to use Azure for studying cloud computing services. I just received the invoice an hour ago. I was very surprised. And I hope you can help me with it. Firstly, my account is student account. And I think I can use these services for free (free trial). But to my surprise, I didn't know why you charge me that much. And I just used these for education. In addition, you can check my daatabase or logs, there are no big data computing. All in all, please help me with it, coz i am just a student. This fee is impossible for me. And hope you can help me make this refund, thank you so much!!!

ref: https://azure.microsoft.com/en-us/free/students/

I hope to hear soon from you.

Best regards,
Carl

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  1. Monalla-MSFT 11,551 Reputation points
    2022-08-11T13:54:24.603+00:00

    @Carl Chen - Welcome to Microsoft Q&A and thanks for reaching out.

    Sorry for the inconvenience this must have caused!

    Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://learn.microsoft.com/en-us/answers/products (more to be added later on).
    I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

    You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

    Hope this helps. and please feel free to reach out if you have any further questions.

    If the above response was helpful, please feel free to "Accept as Answer" and "Upvote" the same so it can be beneficial to the community.