authenticator app

רותם חייק 1 Reputation point
2022-08-12T02:29:24.597+00:00

Hello, I broke my old cell phone and I had the app, now I can't log into the app again because it asks for verification from it and I don't have the option to confirm verification either through additional options, what can be done?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,291 Reputation points
    2022-08-12T03:37:30.1+00:00

    Hi @רותם חייק

    You can try:

    1) Back up and recover account credentials in the Authenticator app

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    2) Recover your account with recovery form

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    ---------------------------------

    If this is helpful please accept answer.

  2. רותם חייק 1 Reputation point
    2022-08-12T08:22:43.573+00:00

    I can't recover my account because I have two-step verification, and I can't recover my account that way.

    Plus I didn't have an iCloud account for backup.
    what should i do?
    PLEASE, PLEASE HELP ME!!!!

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