No internet access

Question

Surface Pro won't connect to any Wifi or hot spot. Showing "No internet access" in control panel. Can connect to same networks on other devices so Wifi is not the issue.

Answer 1

Hello,

Try to perform Network Reset:

1. Open Settings app, click Network & Internet > Status > Network reset link.
2. Now click on Reset button on next screen.
3. In confirmation prompt appearing next, click Yes.

Let us know if this helps!

Reference: https://www.kapilarya.com/how-to-reset-network-settings-to-default-in-windows-10

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hard to say, it may be the wifi radio has failed. The product group for Surface hardware actively monitors questions over at
https://answers.microsoft.com/en-us/surface/forum
https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

• Try connecting to another network or hotspot.
• Please advise if the surface pro is managed (corporate device)
• Try forgetting the wifi and reconnecting

Answer 4

there are a few things you can try to fix it.

1. Check your Wi-Fi settings. Make sure that Wi-Fi is turned on, and that you're trying to connect to the correct network. You can also try forgetting the network and reconnecting to it.
2. Restart your Surface Pro. This can sometimes fix minor software issues that are causing the problem.
3. Run the Windows Network Troubleshooter. This tool can automatically identify and fix some Wi-Fi problems.
4. Update your Wi-Fi drivers. Outdated drivers can sometimes cause Wi-Fi problems. You can update your drivers manually or automatically.
5. Reset your Surface Pro's network settings. This will erase all of your Wi-Fi settings, but it can sometimes fix more serious problems.

If you've tried all of these steps and you're still having problems, you can use https://www.happymagazine.co.uk/ help.

Answer 5

To resolve issue, follow these steps:

1. A simple restart can often resolve software glitches that may be causing the connection problem.
2. Turn Airplane mode on and off: This will reset the network adapters and may clear any temporary issues.
3. Run Windows Network Troubleshooter: Windows has a built-in troubleshooter that can detect and fix common network problems.
4. Check for network adapter updates: Outdated or incompatible network adapter drivers can cause connectivity issues. Update the drivers from the manufacturer's website.
5. Reinstall network adapters: If the issue persists, try reinstalling the network adapters. This will remove and reinstall the drivers, ensuring they are properly configured. Resource: https://www.fusionmagazine.co.uk