Process to appeal limiting use of facial recognition is too rigid
Microsoft is phasing out general usage of the facial recognition API. I've been using it for a few years for an educational project to create a robot. Facial recognition is critical for the project as the robot won't talk to you unless it recognizes you.
I filled out the form requesting continued access to facial recognition.
I was rejected out of hand because I'm no longer a corporate customer and had to use a personal email address.
Ultimately, I’m not happy with the result I got from the facial recognition group. They didn’t really address the legitimacy of my request to continue using facial recognition for my educational robot project. The simply said “rule is you must have a corporate email address”. I’m retired from IBM. I no longer have a corporate email address.
In spite of the fact that I explained that there is no chance my robot will misuse facial recognition or emotion detection, they said they’re going to cut me off.
What’s the point of having an appeals process if they’re unwilling to look at the merit of the appeal?
Overall, I’m very unhappy with Microsoft’s response. It basically ends my robot project and makes me wonder about the sense of using web based APIs for AI. Seems more robust to put the AI on the raspberry pi and not have to worry about Microsoft or IBM discontinuing the service the robot depends on.
How about making this customer happy by allowing me to continue to use facial recognition?
I'm a long-time software developer and tester. If it'd be helpful, I'd be happy to provide feedback on the function to Microsoft's developers.
Hello @Andy Citron
Thanks for using Microsoft Q&A platform to provide the feedback. I am sorry to hear your exprience. I understand it will be very unconvinient for cutting off your project. Let me check with the product manager again about the policy and it will be good if you can share more details with us like the email address you are using for this function.
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Thanks for the reply.
The email address associated with my azure resources is andycitron@Karima ben .com.
You can see more about the project on this youtube playlist: https://www.youtube.com/playlist?list=PLiBNd_P7062QLBBUJ50LIzQHuxD1KVs0U
In particular, the 3rd video is when I switched from IBM's facial recognition to Microsoft's.
Other videos that highlight Microsoft services are: video 8, 13, 14 and 15
It sure would be nice if this robot didn't have stop recognizing people. That was the original point of the project: detect motion, determine who it was, and say hi to them 'by name' (i.e., Hi Andy). Then, if they said hello back, it would say wave to them. It ended up doing much more than that. Very rewarding for a home, learning project for a retired programmer.
Thank you, I have contacted the pm and will let you know once I have any update regarding to this case.