can't create my own azure account since that email adderess was used on another tenant

Question

can't create my own azure account since that email adderess was used on another tenant

Frank Revi 21

I was able to sign up for an azure account using the email address of my personal microsoft account. When I go to portal.azure.com, I am automatically shown in another azure tenant.

My email address was used in the other tenant as EXTernal, not in the AAD domain of that tenant. It is not possible to delete my account, or change it, or anything in the existing tenant. The Owner of that tenant is not available, it is not possible to authenticate into that tenant using the Owner's email address as recorded in the tenant.

How can I decouple the email address of my personal microsoft account from this azure tenant which it is not possible to administer; so I can set up a new azure account with my personal email address?

thanks

Answer 1

David Broggy 4,266 MVP

some suggestions:

Make sure you're using private/incognito browsing.
Start by logging into your new tenant with an account 'owned' by that tenant.
For example: if you're tenant is contoso.onmicrosoft.com, login with bob@Company portal .onmicrosoft.com.
In Azure AD, add your personal microsoft account as a guest account:
Users > +New Users > Invite External User

Hope that helps.

Frank Revi (GW) 6 Reputation points

2022-08-15T03:35:07.22+00:00

Thanks for your help. Here's what I tried:
• open new private browser session in browser which has never been used to do anything azure
• go to potal.azure.com
• sign in using [myname]@[mydomain].com. This is the email address that was used to create the new subsciption/tenant that was happy to give me a free account and also sign me up for pay-as-you-go, so I thought it was distinct from the one I want to get away from. It is also the email address I used (as EXT) on the other tenant/subscription, the vestigial one that can't be administered that I want to get away from.
• the next page that shows up in this fresh unused private chrome-based browser client's session shows me in the upper right corner signed into the vestigial azure tenant I'm trying to ditch.

There is only one account associated with my new tenant: [myname]@[mydomain].com. I don't know what you mean by "logging in to my new tenant with an account owned by that tenant". I never got far enough with my new tenant to tell it what "my tenant's" actual name is. [myname]@[mydomain].onmicrosoft.com fails, unrecognized.

Further ideas to try most appreciated. I'll keep guessing too.

-Frank
Frank Revi (GW) 6 Reputation points

2022-08-15T03:36:50.593+00:00

sorry, portal.azure.com and azure.microsoft.com were both tried; same results

can't create my own azure account since that email adderess was used on another tenant

1 answer

Activity