can't create my own azure account since that email adderess was used on another tenant

Frank Revi 21 Reputation points

I was able to sign up for an azure account using the email address of my personal microsoft account. When I go to, I am automatically shown in another azure tenant.

My email address was used in the other tenant as EXTernal, not in the AAD domain of that tenant. It is not possible to delete my account, or change it, or anything in the existing tenant. The Owner of that tenant is not available, it is not possible to authenticate into that tenant using the Owner's email address as recorded in the tenant.

How can I decouple the email address of my personal microsoft account from this azure tenant which it is not possible to administer; so I can set up a new azure account with my personal email address?


Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. David Broggy 5,686 Reputation points MVP

    some suggestions:

    Make sure you're using private/incognito browsing.
    Start by logging into your new tenant with an account 'owned' by that tenant.
    For example: if you're tenant is, login with bob@Company portal
    In Azure AD, add your personal microsoft account as a guest account:
    Users > +New Users > Invite External User

    Hope that helps.