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Error on azure:The portal is having issues getting an authentication token. The experience rendered may be degraded.

Swapna Khade 1 Reputation point
2022-08-15T03:18:53.24+00:00

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: f60a3118-47a6-4ac9-9bcd-1a115ccf6100
Correlation ID: fb65151d-4fcf-4fd6-8c62-ced11fb38c85
Timestamp: 2022-08-15 03:05:57Z

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. David Broggy 5,701 Reputation points MVP
    2022-08-15T04:10:35.233+00:00

    It appears that you're logging into to 'Tenant B' with a username from 'Tenant A'.
    So the Tenant is requesting authentication of your username from Tenant B.
    And Tenant B is saying it doesn't know who you are based on your username/password provided.

    So I'd first suggest going back to Tenant A and verifying that the username/password you're using works.
    If it doesn't I'd ask the global admin from Tenant B to delete and re-add your user account.

    Good luck!

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