Intune win32 detection rule not reporting correctly on some clients

Question

Intune win32 detection rule not reporting correctly on some clients

Dan 21

So I deploy TeamviewerQS via a win32 app to the users public documents folder. So far it seems to work fine, but some clients are reporting that the app is not detected after successfull installation.
The detection rule just checks if the teamviewerqs.exe exists in the folder.
Here is a screenshot of two computers, the one on the left reports "not detected" the one on the right reports "installed".

I'm completely lost. Any ideas?

Crystal-MSFT 54,201 Reputation points Microsoft External Staff

2022-08-16T01:36:55.09+00:00

@Dan , For the file on the two computers, I didn't find much different. One shows not detect, the other shows detect. The phenomenon sounds strange.

Could you check on these affected computers to see if the windows version is different with the working ones? is there any other difference between them?
Crystal-MSFT 54,201 Reputation points Microsoft External Staff

2022-08-18T01:59:59.757+00:00

@Dan , Hope things are going well ! Could you check if there's any difference between the working devices and not working ones? If there's any update, feel free to let us know.

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Crystal-MSFT 54,201 Reputation points Microsoft External Staff

2022-08-16T01:36:55.09+00:00

@Dan , For the file on the two computers, I didn't find much different. One shows not detect, the other shows detect. The phenomenon sounds strange.

Could you check on these affected computers to see if the windows version is different with the working ones? is there any other difference between them?
Crystal-MSFT 54,201 Reputation points Microsoft External Staff

2022-08-18T01:59:59.757+00:00

@Dan , Hope things are going well ! Could you check if there's any difference between the working devices and not working ones? If there's any update, feel free to let us know.

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Intune win32 detection rule not reporting correctly on some clients

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