Teams avaya integration no voice

IBN 4,331 Reputation points


Please i need your help on this issue.

We have a user who reported this issue to us.

The Teams Avaya was setup to integrate with Teams.

But when ever they pick up a call from a user in Teams they cannot hear him but he can hear them.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Arsalan Ali Zaidi 41 Reputation points


    Could you share more details about the integration ?
    Is it through Avaya IPO or Avaya SBCE.

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  2. JimmyYang-MSFT 48,786 Reputation points Microsoft Vendor

    Hi @IBN

    Does this issue affect all users in your organization?

    Can this issue reproduce in Teams web client?

    The infrastructure requirements for the supported SBCs, domains, and other network connectivity requirements to deploy Direct Routing are listed in this article. According to your description, we firstly recommend you check it to see if you meet these requirements.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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