Order number: <personal information covered>

Question

I attempted to purchase 4 licenses for Teams access. I bought and paid for them under this order number but can't get it to work. It was very confusing to me. I was trying to purchase under my existing Microsoft account but was prompted to create a new account, which I did but It didn't connect to my existing email or account. I can't figure out how to assign these 4 licenses to my team. The 4 email addresses I want to assign these licenses to 4 different emails.

Please advise on how to proceed. Do we need to cancel this order and start over?

<personal information covered>

Answer 1

Hi @Jace Calderas

Kindly note that in Microsoft Q&A forum we mainly support general questions about using Teams.
Since your question is about license, please post in Microsoft community for better support.
Thanks for your understanding.

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