'General' Sensitivity label not showing in Outlook

Question

'General' Sensitivity label not showing in Outlook

Shim Kwan 301

Hi,

We have 4 basic labels published:

Public
General
Confidential
Highly Confidential

When we set any Outlook email to the 'General' label, it does not appear at the top of the email message.

When we set the Outlook email to any of the other 3 labels, they always appear at the top of the email message.

This behavior is exhibited by both Outlook online and Outlook application as installed on all our workstations.

The attached images show:

the available and published labels
the Public label showing when selected
the General label not showing when selected

Is this an AIP/Office bug?

Has anyone experienced this?

Thank you,
SK

David Broggy 6,291 Reputation points MVP Volunteer Moderator

2022-08-17T04:06:50.007+00:00

you have my curiosity...
if you don't get an answer I'm tempted to try this in my lab.
good luck!
Shim Kwan 301 Reputation points

2022-08-17T05:08:37.58+00:00

Hi @David Broggy

Looks like Outlook is a bit different to the other Office apps that support AIP.
Pls refer to the URL at the bottom of this post.

From the URL:

"In Outlook nothing appears if no label has been selected or if you're composing an email and only the default label is applied"

Technically I am not composing a new email, the default label also does not appear when I receive an email, that has been labeled as General (default label)...so I assume someone needs to update that article ;)

https://support.microsoft.com/en-gb/office/apply-sensitivity-labels-to-your-files-and-email-in-office-2f96e7cd-d5a4-403b-8bd7-4cc636bae0f9#:~:text=Outlook%20is%20a%20bit%20different%20In%20Outlook%20nothing,on%20the%20InfoBar%20just%20above%20the%20To%20field.

Accepted answer

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Your answer

David Broggy 6,291 Reputation points MVP Volunteer Moderator

2022-08-17T04:06:50.007+00:00

you have my curiosity...
if you don't get an answer I'm tempted to try this in my lab.
good luck!
Shim Kwan 301 Reputation points

2022-08-17T05:08:37.58+00:00

Hi @David Broggy

Looks like Outlook is a bit different to the other Office apps that support AIP.
Pls refer to the URL at the bottom of this post.

From the URL:

"In Outlook nothing appears if no label has been selected or if you're composing an email and only the default label is applied"

Technically I am not composing a new email, the default label also does not appear when I receive an email, that has been labeled as General (default label)...so I assume someone needs to update that article ;)

https://support.microsoft.com/en-gb/office/apply-sensitivity-labels-to-your-files-and-email-in-office-2f96e7cd-d5a4-403b-8bd7-4cc636bae0f9#:~:text=Outlook%20is%20a%20bit%20different%20In%20Outlook%20nothing,on%20the%20InfoBar%20just%20above%20the%20To%20field.

Answer 1

David Broggy 6,291 MVP Volunteer Moderator

Excellent! Thanks for finding your own answer ShimKwam!

I'll post your link here so the community can learn from you. (see above comments for more details)

Thanks very much for sharing.

apply-sensitivity-labels-to-your-files-and-email-in-office-2f96e7cd-d5a4-403b-8bd7-4cc636bae0f9

Answer 2

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Shim Kwan ,

Welcome to our forum!

Agree with you, in Outlook, when we create a new message, you can see that the default selection is "General", which just verifies that "General" is the default label. As you mentioned, in Outlook nothing appears if no label has been selected or if you're composing an email and only the default label is applied. .

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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2022-08-22T06:02:46.147+00:00

Hi @Shim Kwan ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

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'General' Sensitivity label not showing in Outlook

1 additional answer

Your answer