Hello @Brock Henry ,
I understand you are stuck with the initial configuration of the device. I have tried to lookup for troubleshooting guidelines for this issue and didn't find any on this error. I have reached out to internal Azure Stack Edge Product team for help. I will keep you posted as soon as I get some guidance with this issue.
Have you tried shut down and restart the device? Also, I would like to mention the below points, as you configure the network settings, keep in mind:
- Port 3 and Port 4 are reserved for Network Function Manager workload deployments. For more information, see Tutorial: Deploy network functions on Azure Stack Edge.
- If DHCP is enabled in your environment, network interfaces are automatically configured. An IP address, subnet, gateway, and DNS are automatically assigned.
- If DHCP isn't enabled, you can assign static IPs if needed.
- Serial number for any port corresponds to the node serial number.
If this is urgent and if you have been blocked with the edge device configuration. I would recommend raising a support ticket with Azure Stack Edge Support team. If you don't have the ability to open a technical support ticket or doesn't have any support plans, please let me know I can help you further on this.
@Brock Henry ,
Sure. As per an internal source, I was told all ASE customers have ability to raise support tickets as part of the subscription fee. As you mentioned, there seems to be some specific configuration for your subscription.
Btw, which PRO 2 device do you have?