Stack Edge Pro 2 - Network Validation Failed

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Stack Edge Pro 2 - Network Validation Failed

Brock Henry 21

I have a Stack Edge Pro 2, and have configured 2 network ports. They seem to be OK, and I am using both networks successfully.

However, the local Stack Edge UI shows "Network: Validation Failed". Notifications shows a generic error.

Device configuration failure (Error code: 0xFFFFFFFF80131500). Wait for a few minutes and then retry this operation. If the problem persists, contact Microsoft Support.

Is this error something to worry about? I am having problems provisioning a GPU VM, and perhaps this error is related.

Answer 1

Hello @Brock Henry ,

I understand you are stuck with the initial configuration of the device. I have tried to lookup for troubleshooting guidelines for this issue and didn't find any on this error. I have reached out to internal Azure Stack Edge Product team for help. I will keep you posted as soon as I get some guidance with this issue.

Have you tried shut down and restart the device? Also, I would like to mention the below points, as you configure the network settings, keep in mind:

Port 3 and Port 4 are reserved for Network Function Manager workload deployments. For more information, see Tutorial: Deploy network functions on Azure Stack Edge.
If DHCP is enabled in your environment, network interfaces are automatically configured. An IP address, subnet, gateway, and DNS are automatically assigned.
If DHCP isn't enabled, you can assign static IPs if needed.
Serial number for any port corresponds to the node serial number.
Ref: https://learn.microsoft.com/en-us/azure/databox-online/azure-stack-edge-pro-2-deploy-configure-network-compute-web-proxy?pivots=single-node

If this is urgent and if you have been blocked with the edge device configuration. I would recommend raising a support ticket with Azure Stack Edge Support team. If you don't have the ability to open a technical support ticket or doesn't have any support plans, please let me know I can help you further on this.

Brock Henry 21 Reputation points

2022-08-21T22:27:58.713+00:00

Hi @Prrudram-MSFT , thanks for your reply.

I cannot raise a Support ticket directly, due to our CSP. I think we are our own cloud provider, or some such unfortunate arrangement.

However, I do have a direct Microsoft contact, and he has directed my question to the appropriate Stack Edge team, so hopefully they will get back to me shortly.

I have made some progress, despite the error, and despite the documentation not matching what I see.

I will report back in a day or two with any additional findings.

Thanks, Brock
Prrudram-MSFT 13,466 Reputation points

2022-08-24T10:30:58.203+00:00

@Brock Henry ,

Sure. As per an internal source, I was told all ASE customers have ability to raise support tickets as part of the subscription fee. As you mentioned, there seems to be some specific configuration for your subscription.

Btw, which PRO 2 device do you have?

Answer 2

Brock Henry 21

On our second StackEdge, things went better. I was able to finally provision a GPU VM, after some further difficulties.

I'm not sure how the first got in such a state, but we will now do the full reset procedure, and go from there.

Thanks, Brock

Stack Edge Pro 2 - Network Validation Failed

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