RDS disconnecting randomly

SenhorDolas 1,271

We are using RDS over Azure AppProxy and this is happening quite frequently.

Using RDS externally fine when suddenly the disconnect pop ups come up (see pic)

My Internet connect is OK - 200MB - I cannot see any timeout setting in RDS or AppProxy that my impact this.

Typing the creds again won't work - I will have to sign out and log back into RDS login page to get back into RDS.

Any ideas?
Thanks, M]1

GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-09-16T13:56:18.167+00:00

Hello @SenhorDolas ,

This issue seems to be intermittent and it would require a deeper investigation, so if you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support. In this case, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread and your subscription id? Please mention "ATTN gishar" in the subject field.

Thank you for your cooperation on this matter and we look forward to your reply.
SenhorDolas 1,271 Reputation points

2020-09-16T16:28:35.207+00:00

@GitaraniSharma-MSFT
Thanks for the offer - where would I find the subs ID?
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-09-16T16:35:37.527+00:00

Hello @SenhorDolas ,

You can find the subscription ID on the overview page of any resource such as Virtual Network/Virtual Machine as below:
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-09-18T05:17:28.213+00:00

Hello @SenhorDolas ,

We've not yet received any email from you regarding this issue. Please provide a status update on this and let us know if you need any further assistance.

Thanks,
Gita
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-09-21T15:56:03.46+00:00

Hello @SenhorDolas ,

We've not yet received any email from you regarding this issue. Please provide a status update on this and let us know if you need any further assistance.

Thanks,
Gita
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-09-30T09:42:50.527+00:00

Hello @SenhorDolas ,

Just wanted to update this thread with the latest information. We are working on the support request creation and will further update the post once the issue is resolved.

Thanks,
Gita
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2020-11-09T03:40:31.82+00:00
Hello @SenhorDolas ,

Updating this thread with the latest information before closing it:

We created a support case to troubleshoot this issue and below was the initial action plan provided by the engineer:

The Azure AD Application Proxy connector must be updated to at least version 1.5.1975.0

Please check if the MsRdpClientShell Class ActiveX control is present and enabled in Internet Explorer.

Since the Azure AD Application Proxy endpoints only accept TLS 1.2, you must ensure that the Remote Desktop client uses TLS 1.2.
To enable TLS 1.2, please follow : https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

The above steps did not fix the issue and the engineer requested authentication logs/PSR to troubleshoot further.

However, you have now stopped using RDS over AppProxy and not using WVD, hence the support request was closed per your request.

Hence, we are closing this issue.

Thanks,
Gita

Share via

RDS disconnecting randomly