Upgrade SCSM from 2012 R2 to 2022

Heba Wagih 116 Reputation points
2022-08-16T08:38:02.173+00:00

Hello,
I have an SCSM 2012 environment distributed on 3 servers the first server for the management server, the second server for the data warehouse management server, and the third host the databases (operational and data warehouse). All these servers run the operating system windows server 2012 R2 and the database version is 2012R2. We need to upgrade this environment from SCSM 2012 to SCSM 2022. any guides, please?

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  1. Andreas Baumgarten 96,036 Reputation points MVP
    2022-08-18T20:57:05.72+00:00

    Hi @Heba Wagih ,

    the upgrade path is complicated because the upgrade of SCSM is like @XinGuo-MSFT described in the answer:

    • SCSM 2012 -> SCSM R2 with Update Rollup 9 -> SCSM 2016 -> SCSM 2019 -> SCSM2022

    Parallel you need to upgrade the OS and the SQL Server version as well based on the requirements of each SCSM version:

    • SCSM 2016: SQL Server 2014/2014SP1 or SP2/2016 - Windows Server 2012R2/2016
    • SCSM2019: SQL Server 2014/2014SP1 or SP2/2016 /2017/2019 - Windows Server 2016/2019
    • SCSM2022: SQL Server 2017/2019 - Windows Server 2019/2022

    This means you have to upgrade a lot of components multiple times (SCSM, SQL Server and OS). Every update of a component carries the risk of an error or problem.

    • 4 upgrades of SCSM (SCSM 2012 -> 20212R2 UR9 -> 2016 -> 2019 -> 2022)
    • 2 upgrades of SQL Server (SQL 2012R2 -> 2016 -> 2019)
    • 2 upgrades of Windows Server 2012 R2 (Windows Server 2012R2 -> 2016 -> 2019)

    Also you have to check if all customizations, mostly 3rd party solutions in SCSM 2012 or your own customizations, are possible to migrate. SCSM 2012/2012R2 is using .Net 3.5 and SCSM 2016 and above require .Net 4.5.1. This adds some more efforts during the migration and increase the risk for errors/issues.

    I would consider a new start with SCSM 2022, latest OS and SQL Server versions.

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    3 people found this answer helpful.
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  2. XinGuo-MSFT 14,236 Reputation points
    2022-08-17T01:30:34.133+00:00

    Hi,

    Upgrade steps are:

    SCSM R2 with Update Rollup 9 > SCSM 2016 -SCSM 2019 - SCSM2022

    You can only upgrade to System Center 2016 from System Center 2012 R2 - Service Manager with Update Rollup 9 or later installed.
    You can only upgrade to System Center 2019 from System Center 2016 or 1801 or 1807.
    You can only upgrade to System Center 2022 from System Center 2019.

    More information for you reference:

    https://social.technet.microsoft.com/Forums/systemcenter/en-US/07c27fba-edd1-4c38-b3a6-68b56a3a8549/upgrading-scsm-2012-r2-to-latest-version

    1 person found this answer helpful.