I am stuck in an Authenticator loop, how do i get out/in?

Question

I cannot go into to my work Microsoft account (I am the administrator) without getting a code from Authenticator, but I can't log into/set up authenticator without a code from Authenticator.
When I select that I don't have access to Authenticator it just takes me to a screen asking for the code from Authenticator.

Can anyone help me or am I doomed to circle this forever?

Answer 1

You'll need to raise a support call with Microsoft, and one of the first things they will do is get you to setup your break glass account properly so you can't lock yourself out again.

Answer 2

And how do I raise a support call?

Answer 3

https://learn.microsoft.com/en-us/answers/questions/959430/cannot-login-to-my-microssoft-365-tenant-any-more.html

Try the numbers from that response, as it appears to be the same situation you are in.

or potentially

https://support.microsoft.com/en-us/contactus