I am stuck in an Authenticator loop, how do i get out/in?


I cannot go into to my work Microsoft account (I am the administrator) without getting a code from Authenticator, but I can't log into/set up authenticator without a code from Authenticator.
When I select that I don't have access to Authenticator it just takes me to a screen asking for the code from Authenticator.

Can anyone help me or am I doomed to circle this forever?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Newbie Jones 1,316 Reputation points

    You'll need to raise a support call with Microsoft, and one of the first things they will do is get you to setup your break glass account properly so you can't lock yourself out again.

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  2. Anonymous

    And how do I raise a support call?

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  3. Newbie Jones 1,316 Reputation points
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