I am stuck in an Authenticator loop, how do i get out/in?

Olivia McMinn 1 Reputation point

I cannot go into to my work Microsoft account (I am the administrator) without getting a code from Authenticator, but I can't log into/set up authenticator without a code from Authenticator.
When I select that I don't have access to Authenticator it just takes me to a screen asking for the code from Authenticator.

Can anyone help me or am I doomed to circle this forever?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Newbie Jones 1,181 Reputation points

    You'll need to raise a support call with Microsoft, and one of the first things they will do is get you to setup your break glass account properly so you can't lock yourself out again.

  2. Olivia McMinn 1 Reputation point

    And how do I raise a support call?

  3. Newbie Jones 1,181 Reputation points