Authenticator App - Not linked with Microsoft account within the app, but cannot make any change without authenticator app

Habitude 1 Reputation point

Hi there,
My Microsoft account is insisting on 2FA with the only option for the second stage of authentication being the authenticator app. The app isn't linked to my microsoft work account (of which I am the admin) and I cannot make any changes to this in either my microsoft account or the app without getting a code/authentication from the app. I'm stuck in an infinite loop and essentially am locked out of doing anything in my account. Any ideas on how to resolve this?
Many thanks.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,992 questions
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  1. JimmySalian-2011 36,446 Reputation points


    It seems the account is locked out and can you follow the process listed here please - common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    Also if none of the steps fix the issue I will suggest you to log a call and reset the MFA for your account by using this link - contactus

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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