Authenticator App - Not linked with Microsoft account within the app, but cannot make any change without authenticator app

Habitude 1 Reputation point
2022-08-16T13:33:21.803+00:00

Hi there,
My Microsoft account is insisting on 2FA with the only option for the second stage of authentication being the authenticator app. The app isn't linked to my microsoft work account (of which I am the admin) and I cannot make any changes to this in either my microsoft account or the app without getting a code/authentication from the app. I'm stuck in an infinite loop and essentially am locked out of doing anything in my account. Any ideas on how to resolve this?
Many thanks.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,299 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,090 questions
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  1. JimmySalian-2011 41,891 Reputation points
    2022-08-17T12:43:09.613+00:00

    Hi,

    It seems the account is locked out and can you follow the process listed here please - common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    Also if none of the steps fix the issue I will suggest you to log a call and reset the MFA for your account by using this link - contactus

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