Linux Client: Why when I share my screen on a Voice call, do I lose audio

Paul G 1 Reputation point
2022-08-16T18:54:11.22+00:00

So far, using Teams on PopOs 22.04 has been a miserable experience.

1) When talking with Co-workers, if I share my screen, my audio suddenly cuts out, and teams report that no microphone is found. Stopping sharing does not solve the problem. Only hanging up and re-starting a new call works.

2) Some team members have also noted terrible background noise, and others have not.
I am using a Kraken 7.1 Usb audio headset. On Windows, in Teams, my Audio is fine..

Issue 1 is a deal breaker. Please help! It has been a month since I got my new job, and the terrible teams client for linux is really interfering with my job duties.

Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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  1. Dillon Silzer 54,746 Reputation points
    2022-08-16T20:36:48.507+00:00

    Hi @Paul G

    As there is no troubleshooting guide for this I would recommend giving feedback directly to Microsoft through feedback:

    https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472

    If you are running Pulse Audio you may want to look into:

    P.S. PulseAudio seems to trip-up when audio devices are unplugged/plugged in. I submitted a bug report for this behavior and received a reply that basically it's a known, upstream issue. Until this behavior is ironed out, I basically don't unplug my headset. In my case, I'm ok with it because I don't use any external speakers anyways, but if my headset does get unplugged, I just plug it back in, reboot, and I'm back to where I need to be.

    Cited from https://answers.microsoft.com/en-us/msteams/forum/all/headset-not-working-with-linux-teams/fd6f6a40-8d39-4623-9029-ef0ffcc1d6f1

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