Teams Usage reports

Question

Hello,

Please i need your help on this.

We have an auto attendant and call queue set up.

Are there any reports we can run to view an unanswered call, who it rang, and in what order? If it were to be answered, who picked up the call etc.

Answer 1

Hi @IBN

The Teams PSTN (Public Switched Telephone Network) usage report in the Microsoft Teams admin center gives you an overview of calling and audio conferencing activity in your organization. You could find the Teams user call type to make sure who make the call and who receive it. For more details about its reports, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/pstn-usage-report#interpret-the-report

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