Azure User not showing up in Power Platform and Dynamics

Question

For a Power App connected to our Dataverse I have created a security group in Power Platform Admin Center that has read/write permission to our custom tables. I've added multiple users to the security group but cannot add one specific user. She is in our Azure AD, has an active Microsoft 365 A3 for faculty license but she is nowhere to be found as a user in Power Platform or Dynamics 365. Therefore, I cannot add her to this security group.

There's more to it.. I also can't add an entire Team to the security group (it doesn't show up in the lookup box) and cannot add 3 other users who do show up in PP and Dynamics but are disabled. They have an active A1 license and 2 of them have been added successfully before to this security group but all three are now disabled.

I've searched and cannot find a similar problem, so I reach out to the community.

Does anyone have a clue in which direction we should find the solution?

Thank you in advance!

Answer 1

Hi,

Thank you for asking this question on the Microsoft Q&A Platform.

Can you check this link and all the pre-requisites are in place for users to access PowerBI? service-admin-faq

There are some steps to verify if the tenant has blocked access and various other troubleshooting steps to start with.

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Answer 2

Apparently you can manually add people to the environment in Power Platform! So we've added the missing user and all was fine.

As for the other disabled users, we've licensed them with the same license as co-workers and that worked. Still a mystery as why they were disabled in the first place.

Adding a team to a security group is still not possible, but it maybe a different 'team' than I think. Microsoft uses the word team in so many different occasions.

For now, this ticket is solved!