365 Administrator

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365 Administrator

Chris Pinkney 21

The administrator who set up my 365 account is no longer around so when I try to reset a lost password 365 emails him to re-set it but he's no longer here, what can I do to regain control of my account and re-set the passwords?

Aholic Liang-MSFT 13,926 Reputation points Microsoft External Staff

2022-08-23T06:53:40.703+00:00

Hi @Chris Pinkney ,

Just checking in to see how things are going on with this thread.
If the reply was helpful, you can click the "Accept Answer" button under this post so that other's with similar question can benefit from this thread as well.
If you still have further questions or concerns, feel free to post back.
Chris Pinkney 21 Reputation points

2022-08-31T09:23:42.98+00:00

I ended up ringing MS who sorted the issue quite promptly thank you.

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Aholic Liang-MSFT 13,926 Reputation points Microsoft External Staff

2022-08-23T06:53:40.703+00:00

Hi @Chris Pinkney ,

Just checking in to see how things are going on with this thread.
If the reply was helpful, you can click the "Accept Answer" button under this post so that other's with similar question can benefit from this thread as well.
If you still have further questions or concerns, feel free to post back.
Chris Pinkney 21 Reputation points

2022-08-31T09:23:42.98+00:00

I ended up ringing MS who sorted the issue quite promptly thank you.

Answer 1

Philippe Levesque 5,846 Volunteer Moderator

Hi

You will need access to the tenant admin account. You need to call the licensing support if the user that did quit didnt left you the necessary information to logon.

They can reset the admin account, but they need validation. (https://support.microsoft.com/home/contact)

The reseler can help too sometime, to change the email, but it's process that take time.

Thanks

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