Windows 11 Update -Bitlocker Problem

Question

Windows 11 Update -Bitlocker Problem

Kevin Crawford 21

I bought a new HP laptop in March with Windows 11. Today I received an Win 11 update. Upon restart of the computer, it is asking for a Bitlocker code. I did not install or use Bitlocker on this machine. I logged into my Microsoft account and tried using the recover key listed. But it doesn't work.

How do I get my new computer restarted. Currently it is bricked.

Dillon Silzer 57,831 Reputation points Volunteer Moderator

2022-08-17T20:26:18.09+00:00

Did you connect your Microsoft account to the device? (use it to set up the device)?
Kevin Crawford 21 Reputation points

2022-08-18T13:25:51.41+00:00

Apparently I do have this device connected to my Microsoft account. The page listed a recovery code. But I tried it 3 times and it did not work. As I stated, I never configured or used Bitblocker on this machine. So I was surprised to see I was locked out. Can you provide some detail on how I can recover or use my Microsoft account to set-up the device (as suggested above)?
Benjamin Morris 6 Reputation points

2022-09-05T23:47:50.743+00:00

Having identical issue with my hp laptop. Completely bricked it with that update. Thanks Microsoft…. No I don’t have any bitlocker key setup either and yet it still asks for one. Can’t factory reset or bypass this either, I’ve tried.

Not really on the place of purchase to fix this. Microsoft should be offering a fix or work around. Terribly frustrating.
danmarnic 16 Reputation points

2022-09-06T20:32:28.303+00:00

Hi I have same problem with bitlocker key request after update.

After days of playing with with different settings i manage to login without that key and without loosing data.

My solution for Hp envy x360 :

stage 1 In bios : boot options, change secure boot to disable . save and exit bios

stage 2 In bios : boot options, change secure boot to enabled , clear all secure boot keys, load hp factory default keys . save and exit .

Start windows and wait bitlocker key request should not show any more.

log in with your credential disable bitlocker or save key on pen drive (not on hdd/sdd ).
Benjamin Morris 6 Reputation points

2022-09-08T00:17:56.897+00:00

Thanks for reply. I tried this sequence and unfortunately still getting bitlocker screen. Hopefully will help someone else. I’ve played around with these settings a lot prior however.

Accepted answer

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Dillon Silzer 57,831 Reputation points Volunteer Moderator

2022-08-17T20:26:18.09+00:00

Did you connect your Microsoft account to the device? (use it to set up the device)?
Kevin Crawford 21 Reputation points

2022-08-18T13:25:51.41+00:00

Apparently I do have this device connected to my Microsoft account. The page listed a recovery code. But I tried it 3 times and it did not work. As I stated, I never configured or used Bitblocker on this machine. So I was surprised to see I was locked out. Can you provide some detail on how I can recover or use my Microsoft account to set-up the device (as suggested above)?
Benjamin Morris 6 Reputation points

2022-09-05T23:47:50.743+00:00

Having identical issue with my hp laptop. Completely bricked it with that update. Thanks Microsoft…. No I don’t have any bitlocker key setup either and yet it still asks for one. Can’t factory reset or bypass this either, I’ve tried.

Not really on the place of purchase to fix this. Microsoft should be offering a fix or work around. Terribly frustrating.
danmarnic 16 Reputation points

2022-09-06T20:32:28.303+00:00

Hi I have same problem with bitlocker key request after update.

After days of playing with with different settings i manage to login without that key and without loosing data.

My solution for Hp envy x360 :

stage 1 In bios : boot options, change secure boot to disable . save and exit bios

stage 2 In bios : boot options, change secure boot to enabled , clear all secure boot keys, load hp factory default keys . save and exit .

Start windows and wait bitlocker key request should not show any more.

log in with your credential disable bitlocker or save key on pen drive (not on hdd/sdd ).
Benjamin Morris 6 Reputation points

2022-09-08T00:17:56.897+00:00

Thanks for reply. I tried this sequence and unfortunately still getting bitlocker screen. Hopefully will help someone else. I’ve played around with these settings a lot prior however.

Answer 1

Anonymous

If you do not have the recovery key then you may need to clean install it or restore the original HP image.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Anonymous

2022-08-18T13:11:21.62+00:00

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--
Kevin Crawford 21 Reputation points

2022-08-18T13:19:13.347+00:00

Wow! That is not a great option. But if that is my only choice, I guess it has to be done. Do you have any suggestions on how I perform a clean install or restore? I don't see any options to reset in the BIOS screen (F10) for the HP laptop 15-dw3xxx
Anonymous

2022-08-18T13:25:26.25+00:00

It was most likely this one to cause the issue.
https://support.microsoft.com/en-gb/topic/kb5012170-security-update-for-secure-boot-dbx-august-9-2022-72ff5eed-25b4-47c7-be28-c42bd211bb15

Boot from the install media, delete / recreate partitions, and continue with the install.

--please don't forget to upvote and Accept as answer if the reply is helpful--
Kevin Crawford 21 Reputation points

2022-08-18T13:32:32.187+00:00

Hey DSPatrick, thanks for the response. I bought my HP laptop brand new from Best Buy. It didn't come with any install media. So can you bare with my lack of knowledge in how to proceed. Is there a way I can install from the network? The laptop does not have a CD or DVD drive, just FYI
Anonymous

2022-08-18T13:34:58.63+00:00

You can download here.
https://www.microsoft.com/software-download/windows11

--please don't forget to upvote and Accept as answer if the reply is helpful--
Anonymous

2022-08-18T13:48:14.87+00:00

Might want to just take it to bestbuy, explain what happened and let them factory reset it for you.

--please don't forget to upvote and Accept as answer if the reply is helpful--
Kevin Crawford 21 Reputation points

2022-08-18T13:52:16.22+00:00

Thanks for the link, I'll try that option. I was able to find the Factory Reset option in the BIOS screen. But none of those options worked (restore from local or restore from network). Taking to Best Buy would be my last resort.
Anonymous

2022-08-18T14:00:30.79+00:00

Sounds good, please don't forget to close up the thread by

Answer 2

S.Sengupta 24,636 MVP

Go for a Factory Reset to fix the issue.

Kevin Crawford 21 Reputation points

2022-08-18T13:21:51.667+00:00

Thanks for the response. Can you provide some detail on how to do a Factory Reset? I don't see any options to reset in the BIOS screen (F10) for the HP laptop 15-dw3xxx

Answer 3

I have a brand new Dell. Which has been bricked by the latest Bitlocker Windows update.

this PC was direct from Dell, I set it up, no information at that time about bitlocker, no 3rd party involved, my Microsoft account says no key recorded..

I called Microsoft, a euphemism, as one can only "chat", they want £95 to fix their problem!!!

I tried changing the BIOS, not sure what you mean by clear "all boot keys"

On the Dell BIOS, we have

Secure boot Database - installed and locked
Secure boot status - disabled
Secure Boot mode - deployed Mode
User customized security - NO

than below that

Secure boot - disabled
Select Secure boot - deployed mode

then below that

Expert Key management
clicking on the latter we have

PK
KEK
db
dbx

then below that

delete all keys - disabled
reset all keys - disabled

Can anyone advise or help please?

Answer 4

robert 1

Further to the above, as its a new laptop backed up on Onedrive, we did, with Dell help , did a factory reset.

The point I'm making is that even after a total reset and re-install, Microsoft didn't ask and hasn't recorded any bitlocker codes. So in fact is this is a total cick-up by Microsoft,, Surprised there isn't more on the net about it - BeepingComputer was quite helpful.

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Windows 11 Update -Bitlocker Problem

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