I cannot see saved word and excel files

Umberto Galderisi 1 Reputation point
2022-08-18T14:11:05.18+00:00

Hello,
I have a MacBook Air M1 2020 with macOS Monterey 12.5. This computer is associated with my iPhone through iCloud.
I have a Microsoft word 16.16.27. Till today everything was fine, now if I open a new word or excel file I can work without problems and can save three files. Nevertheless if for example I save the file on the desktop or in another location I cannot see the saved file. Then if I use spotlight to find the file it finds the file and I can open it. In other words, the files are saved in the location I select but I cannot see them, I can only retrieve them through Spotlight or looking for recent files in word or excel. Please could you help me? Thanks

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
457 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Ceasar Chen_MSFT 4,391 Reputation points
    2022-08-19T02:17:03.287+00:00

    Hi, @Umberto Galderisi
    You can update Office or uninstall to see if there are similar issues after reinstalling. Is the testing problem the same for creating a new MAC account?


    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  2. Umberto Galderisi 1 Reputation point
    2022-08-19T14:11:31.847+00:00

    Hello
    I downloaded again the Microsoft office 2016 that is still in my microsoft account. Anyway the problem still persists.
    How can I do?
    Thanks