5,100 questions
Just a thought but when she is connecting via RD she is using an enhanced session right? In my experience if it isn't an enhanced session then the clipboard service doesn't work.
Copy and Paste Not Working on a Remote Desktop
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Martin Kerfoot
1
Reputation point
I have a client who cannot copy and paste across her remote desktop session. I'm able to do so fine on mine. Both connections are set up exactly the same (so Clipboard is ticked on both, drives ticked, etc.). It also works fine one other people's connections. It's just this one person having the issue.
The connection is to a RDS server ( a VM on a Hyper-V - both Windows Server 2016). My client's laptop is Windows 10 Pro, all up-to-date in updates, drivers, etc. Mine is a Windows 11 Pro and others are using W10 Pro as well.
The client is a little "picky" and can't understand why she can't do this when others can.... I've created a shortcut on her remote desktop to her laptop desktop so she can drag and drop instead but (a) she doesn't like this and (b) the link keeps breaking credential-wise every week or two and I have to recreate it! I've done some research without a successful answer but I just don't have time to spend hours and hours continuing to do so.
So hopefully someone can point me in a good direction.
Windows for business Windows Client for IT Pros User experience Remote desktop services and terminal services
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 32%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michael Taylor 60,161 Reputation points2022-08-18T15:44:50.957+00:00 -
Martin Kerfoot 1 Reputation point
2022-08-30T09:05:04.757+00:00 Hi cooldadtx
Thanks for the response. I'm not an expert on this (I'm a very basic first-liner) so I'm unsure what you mean by "enhanced" session. All I know is she accesses the same way as everyone else (and the same as myself when I was testing) and that others can copy/paste whilst she can't.
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Michael Taylor 60,161 Reputation points
2022-08-30T13:59:35.26+00:00 Let's walk through the steps so you can confirm she's doing the same thing.
- Type or start
Remote Desktopin Windows search and it should startRemote Desktop Connection. Note that there are several RD clients so it is important to agree on the tool. - In the
Local Resourcestab underLocal devices and resourcesensure thatClipboardis checked. - Connect to the remote desktop and test copying text from the server to the client and then the client to the server.
Note that if you're trying to transfer files then there is more stuff that needs to change as mentioned here.
- Type or start
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Martin Kerfoot 1 Reputation point
2022-09-07T13:45:59.27+00:00 Thanks for the reply. The clipboard is ticked (first thing I checked) and its small documents she's trying to move across. I've had a quick look at the link and will take a see if it helps next time I can access her computer.
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