BSOD hal.dll ntoskrnl.exe

Vladimir Mikhailov 21 Reputation points
2022-08-19T19:42:22.963+00:00

hello
today i received BSOD on windows 2019 (build 17763.1999). the cause of bsod is hal.dll. bluescreenview showed me:
232968-image.png

is this software or hardware problems ? how can i solve it?
thank's in advanced

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
2,429 questions
Accepted answer
  1. Michael Taylor 41,356 Reputation points
    2022-08-19T21:31:13.683+00:00

    Assumption: Your a developer who understand how to debug. If you're a consumer then all I can say is it is probably a bad driver but without looking at the dump there is no way to tell.

    The HAL is for hardware interaction. So it is either a hardware issue or a driver issue. Unfortunately given just that screenshot we have no way of
    knowing. Given the bug check code it seems to be this which leads me to believe it is a bad driver. If you load this up in windbg then it should show you the module and call stack which will quickly narrow down the driver that is potentially causing the issue.

    Of course if this machine was fine for a while and you updated something and things started breaking then that is where I'd start.

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  1. Docs 13,096 Reputation points
    2022-08-20T06:00:25.013+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    If the server is not able to run the V2 log collector then run the DM log collector.

    The V2 log collector will collect more useful log files for troubleshooting.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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  2. Limitless Technology 37,616 Reputation points
    2022-08-23T08:20:49.953+00:00

    Hi there,

    These crashes are related to memory corruption and are probably caused by a driver. You can follow these below articles to find the driver and memory leak which is causing you this BSOD.

    Driver verifier is a utility built into the OS that will often find the driver/drivers that are the underlying cause of BSOD/Crashes.

    Driver Verifier-- tracking down a mis-behaving driver.
    https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

    Memtest is easy to use and is an accurate test of your computer memory. It can tell you if your memory is bad, a motherboard slot is bad, etc.

    Memory problems.
    https://answers.microsoft.com/en-us/windows/forum/all/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    Once you find the faulty drivers you can then update or reinstall the specific driver to rectify this issue.

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