Not able to open MS office application on citrix interface . Noticed KernelBase.dll error on citrix servers

Question

Not able to open MS office application on citrix interface . Noticed KernelBase.dll error on citrix servers

tried to register the kernelbase.dll using regsvr32 command but it thrown me error. Please help

Answer 1

Hi @coolqwerty ,

Could you please tell us which version of Office are you using?
Does this issue occur with all user when opening Office apps?

I suggest you run Office apps in Safe Mode to have a check. Safe Mode can help us identify whether there is an add-in or extension that may be causing a problem on startup.
To open Office apps in Safe Mode, we can refer to this article.

You can also try to update Office for a check.

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Answer 2

Hello there,

Right-click on "My Computer", select "Properties", click on "Advanced System Settings", select the "Advanced" tab, in the "Performance" section click on the "Settings" button, select the "Data Execution Prevention (DEP)" tab, and add your executable to the list of exceptions.

You can also try to fix the corrupted files.

System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.

-Press the Windows key and X at the same time.
-Choose Command Prompt (Admin) from the context menu.
-In the command prompt, type sfc /scannow and hit Enter.
-Exit command prompt.
-Restart the PC and see if this helps you.

I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

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