User not in directory issue while accessing launch VM mode in Microsoft learn

Gangadhara paluri 1 Reputation point


When I am trying to access Launch VM mode in Microsoft learn lab section, I get message saying "Email is required to activate a sandbox or lab".
But I have Hotmail linked with the account.
VM mode was working earlier and I was able to access it before which has a 2 hrs duration. But now it suddenly stopped working.
Also it says mailId "xxxx@Karima ben .com" is not found in sharepoint.
I haven't made any changes to my account recently. Also tried signing out and signing in, clearing cache, private mode etc but same issue.

Correlation ID: 601c5da0-e000-0000-eb12-5b1e6fd06ae8
Issue Type: User not in directory.

Can you please help here.

SharePoint Development
SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Vinodh247 12,911 Reputation points

    Hi Gangadharapaluri,

    Thanks for reaching out to Microsoft Q&A.

    Please refer the below link with resolution for your issue, check and let us know if this was able to help you.

    Also make sure if there are internal firewall/restrictions that stops you from using the vm.

    Please Upvote and Accept as answer if the reply was helpful.

  2. Haoyan Xue_MSFT 21,996 Reputation points Microsoft Vendor

    Hi @Gangadhara paluri ,
    Since your question is about Microsoft Learn, which is currently not supported in Q&A, you can try to communicate with the corresponding team using feedback.
    From the article,there is a link to report feedback at the bottom of each unit in a Learn module. This will allow you to send Microsoft Learn team communication about the content or Learn experience.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.