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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 63%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
My order email has stopped going. how to fix it
error message:
Error: The message was not delivered. A non-delivery report (NDR) message was sent to .....The NDR might provide more details about why the email message wasn't delivered and how to fix the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Hi @Пүрэвжаргал Ганболд ,
I want to confirm with you. Is your environment Exchange Online?
Please provide detailed NDR information to better resolve this issue.
Please note: Since this is a public forum, please be careful to hide your personal information. Thank you!
Hi @Пүрэвжаргал Ганболд ，
Is there any update?
Would you please get back to me at your earliest convenience? Because your response is of great importance for the following trouble shooting. If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
Thank you for your understanding.
I look forward to hearing from you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 98%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Did you check this article to solve the error - https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/mfi-non-delivery-report?view=o365-worldwide